Refund Policy

James Mode – Return & Refund Policy

At James Mode, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under specific conditions. Please read the following guidelines carefully regarding returns and refunds.

Customers always have a minimum of 14 days to cancel by law. At James Mode, we offer a total of 30 days to provide extra flexibility.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are not covered by this guarantee.

No Refunds on Sale Items
Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.

Multiple Sizes
It is not permitted to return products that have been deliberately ordered in multiple sizes with the intention of (partially) returning them.

Return Shipping Costs
Customers are responsible for the shipping costs of return shipments. James Mode does not reimburse return shipping fees and is not liable for any costs incurred during the return process. Please refer to our Terms and Conditions for full details.

Return Notification Deadline
Returns must be initiated within 30 days of receiving the item. After this period, returns will no longer be accepted. Please adhere to this timeframe to be eligible for a return.

Exchanging Sale Items
Sale items cannot be exchanged, even in the case of incorrect sizing. Please ensure you choose the correct size before placing your order.

100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or replacement, depending on your preference.

Return Process
To initiate a return, please send an email to info@jamesmode.com Once your return is approved, you will receive detailed instructions to complete the return process.

Return Form Requirement
Returns without a completed return form cannot be processed. Please ensure you include the return form with your return shipment to guarantee proper handling of your request.

Cancellation Policy
At James Mode, orders are processed automatically as soon as they are placed. For this reason, cancellations are only possible within 1 hour of ordering.

• To cancel, please contact us immediately at info@jamesmode.com and include your order number.
  
• After 1 hour, or if your order has already been shipped, cancellation is no longer possible.
• In that case, you may return the package within 30 days of receipt, in accordance with your legal right of withdrawal.
• The cost of returning the goods is the responsibility of the buyer.

To exercise your right of withdrawal, please notify us by e-mail with a clear statement of your decision. The withdrawal is completed once we have received the returned goods.

Conclusion
James Mode is committed to ensuring customer satisfaction. By following our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or concerns, feel free to contact our customer service department at info@jamesmode.com.